Data Erasure and Management

Following order placement and collection, an impartial third-party expert with documented testing and assessment capabilities evaluates each unit, documenting the results in a test protocol. All data is securely erased using certified software, and devices are de-identified to ensure no information can be traced back to previous users. Comprehensive details regarding equipment management are accessible through our Itreon TakeBack Portal.

Improperly managed hardware and inconsistent data erasure processes can expose organizations to significant risks. Itreon prioritizes authorized data erasure and traceable documentation. Our processing facilities leverage extensive technical expertise and employ validated methodologies. Certified software ensures secure and verifiable data sanitization. In cases where data cannot be erased, the storage medium is physically destroyed.

Secure Data Erasure

Impartial Device Grading

Itreon delegates the testing of your devices to an impartial third-party provider with proven expertise. We do this to guarantee a fair assessment, consistent methodologies, traceable documentation per unit, and results that withstand rigorous scrutiny. Test protocols and grading are linked to the equipment's unique Asset ID and are available in the asset recovery portal.

A Process Built for Transparency

Our standardized grading and data erasure process is designed for complete transparency. Each device is assigned a unique Asset ID, and the entire ITAD workflow is meticulously documented from collection through erasure, grading, resale, or recycling. All stages are timestamped and logged, providing real-time data and comprehensive documentation suitable for internal control and auditing purposes.

Resale or Recycling

After grading, units are either sold or recycled. For buyback transactions, approved units are resold according to Itreon's commission model. Units that do not qualify for reuse are sent for recycling at an approved facility.

What are the costs?

Under Itreon's commission-based model, no upfront payment is required. We manage the logistics, including shipping, collection, handling, grading, and either resale or recycling of the equipment. The costs for these services are subsequently offset against the revenue generated from the sale of your decommissioned assets. Annually, we process hundreds of thousands of units, enabling us to offer highly competitive pricing for shipping, handling, and grading services. 

FAQs

  • Yes. Data erasure is performed using certified software and verified per unit. A 'complete computer wipe' process ensures all data is removed and the device is de-identified without leaving any digital traces. If a device cannot be erased, it is physically destroyed.

  • Itreon's 'computer wiping' service includes certified data erasure or destruction, verification, grading, and documentation. 

  • Data erasure is performed using certified software and verified per unit. A "complete wipe" process ensures all data is removed and the device is de-identified without leaving digital traces. If a device cannot be erased, it is physically destroyed.

  • Yes, all IT equipment is covered by Itreon's take-back process. Mobile phones and tablets are also erased and tested.

  • We test the basic functionalities of all devices. Other functions are diagnosed using the erasure software. For each computer and mobile device, clear information is provided regarding serial number, keyboard, ports, network, processor, memory, hard drive, and battery health. For mobile phones and tablets, we also verify the serial number, IMEI, unlock status, and basic functionalities. Accessories such as chargers are checked separately.

  • The timeline depends on the volume and model mix. Typically, it takes 2-3 weeks before the received equipment begins processing. Sales commence concurrently with device handling. As a rule, we provide a complete take-back report within one to one and a half months.

  • Product report, environmental report, financial report, and a data erasure certificate per unit.